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SKP Art n Craft Control Panel Help and FAQs

Help/FAQ Page

This page provides help and answers to Frequently Asked Questions. These same answers are available through out the site by clicking the icon.

General
Membership
As Seller

How do I enable Javascript?

http://www.google.com/support/bin/answer.py?answer=23852

The following instructions describe how to enable JavaScript in your browser. If your browser isn't listed, please consult its online help pages.

Internet Explorer (6.0)

  1. Select Tools from the top menu.
  2. Choose Internet Options.
  3. Click Security.
  4. Click Custom Level.
  5. Scroll down till you see section labeled Scripting.
  6. Under Active Scripting, select Enable and click OK.

Internet Explorer (7.0)

  1. Select Tools > Internet Options.
  2. Click on the Security tab.
  3. Click the Custom Level button.
  4. Scroll down to the Scripting section.
  5. Select Enable for Active Scripting and Scripting of Java Applets.
  6. Click OK.
  7. Select YES if a box appears to confirm.
  8. Click OK. Close window.
  9. Reload page.

Mozilla Firefox (1.0)

  1. Select Tools from the top menu.
  2. Choose Options.
  3. Choose Web Features from the left navigation bar.
  4. Select the checkbox next to Enable JavaScript and click OK.

Mozilla Firefox (2.x)

  1. Open Firefox.
  2. On the Tools menu, click Options.
  3. Click Content in the Options list.
  4. Under the Content section, check the box next to Enable JavaScript.
  5. Click the Advanced button to open the Advanced JavaScript Options box.
  6. Check the appropriate boxes under Allow scripts to.
  7. Click OK.
  8. Click OK.

Apple Safari (1.0)

  1. Select Safari from the top menu.
  2. Choose Preferences.
  3. Choose Security.
  4. Select the checkbox next to Enable JavaScript.

Please keep in mind that upgrading your browser or installing new security software or security patches may affect your JavaScript settings.

How does this site work?
Users become members. Indian members can post items for selling. Members from all around the world can buy items from this website. Only art and craft items from Indian Sellers are sold in this website. Check the full flow here

What is the cost to become a member?
It is absolutely Free to become a member.

Why should I become a member?
Once you are a member, you can easily buy/sell items without everytime needing to fill out your details. Also after you become a member its easy to track your item details.

If I become a member can I post Items to sell?
You can post items for sell only if you are Indian and reside in India.

I want be a member, what should I do?
Simply Click Register and fill up your details. Your personal details will not be disclosed to anyone. Only details which you post under my public profile will be open to all.

I forgot my password, how do I retrieve it?
Click Forgot Password and enter your username and answer your secret question. If you give correct answer your password will be emailed to you. If you do not remember the answer please contact us to retrieve your password.

Can I be a Seller?
Yes if you are from India and have citizenship of India

Can I post any item for sale?
You can post any item but shoud be handmade art and craft / handicraft item, like painting, glass paint, batik printed fabrics, pencil holder, napkin holder….. anything but should be handmade. You cannot post any item listed in Act as per the The Antiquities and ArtTreasures Act, 1972 for international selling.

How long will my item be listed?
It will be listed for 12 months. Then it will get deleted if not sold. To relist the same item you can do a new posting.

Is there any charge for posting an item?
No you can list you item free of cost. There is no charge for it. We just take commission when your item actually gets sold. Check Commission charges.

I do not find appropriate category, how do I post?
Click Suggest Category, and suggest new category under appropriate category. We will review the new category name and if approved will add it in 24-48 hours time. Then you can post your item.

I want to delete the item. Can I do So?
Yes, under My Item you can select delete or close to remove the item from listing. You can delete or close an item only if it has not been sold yet. Once you have a buyer for this item, you cannot close or delete it.

What is the difference between close item and delete item?
Item once deleted will be out of our records and cannot be retrieved back. Close item will be marked close and will not be in the listings. But you can always reopen a closed item as new item and will not need to fill in all details again.

How do I know if my item is sold?
If any buyer pays for the item, it will be marked as sold and you will be notified by email. You can check the same under your control panel at My Sold items. You then need to get the item shipped at the mentioned shipping address.

How do I know my buyers?
Login, Go to My Buyers or go to My Sold Items and select My Buyers of that particular item.

Is it necessary to update shipment details?
Yes it is compulsory to update shipment details. Please check where the ite is to be shipped before shipping. Once you ship the item, login and then update the shipment details by selecting My Buyers. Only when you enter shipment details, buyer will be able to confirm receipt and then only you get payment.

What shipping company I can use?
You can use the services of any good shipping company who would handle and deliver your delicate items properly. Also if you are shipping internationally, use services of such companies who would deliver international as well as make sure your item is handled carefully.
Suggested shipping company: Fedex, UPS, Desk to Desk Courier, DHL, etc
Some of the Tariif cards by them as on internet: (Also please do check rates personally with them before entering shipping price)

Desk to Desk Courier : http://www.dtdc.in/subpages/services/tariff.html
Fedex : http://images.fedex.com/downloads/rates/pdf/2008/Export_Rates/India_Tariff_Card_Jan08.pdf
First Flight Courier : http://www.firstflight.net/n_dom_rate.asp and http://www.firstflight.net/n_irate.asp
UPS India : https://wwwapps.ups.com/ctc/request?loc=en_IN&WT.svl=PNRO_L1

How Do I set the pricing of the item?
Keep in mind the global buyers and set the price. Also find out shipping cost from your shipping company. And mention price accordingly for shipping and insurance. Insurance charges will be optional to buyers.

What if I do not want to give discounts?
Give 0 - zero as discount percentage

When should I give discount?
You can provide discount any time. If your item does not get sold for few months, try providing discount.

What are the fees charged by you?
We take certain commission for all items which got sold. You get the amount after commission is deducted. Check Commission rates

What if the buyer does not confirm the receipt?
Please keep proofs from shipping company. Email us if this happens. We will try our best to look into this matter.

How do I know my earnings?
Login and check My Balance to see detailed view of all transactions

When can I withdraw my earnings?
You can request a check of your earnings as soon as it reaches the minimum withdrawing amount

How this website works?
Users become members. Indian members can post items for selling. Members from all around the world can buy items from this website. Only art and craft items from Indian Sellers are sold in this website.
Buyers pay money as escrow, seller is notified to ship the item. Then buyer confirms the receipt of the item and the seller is paid then.
Check the full flow here

How do I make payment?
All payments are currently done through Paypal.

How do I know the shipment details?
Once you make the escrow payment, seller will be notified of the same. When the seller makes the shipment he will update the shipment details and you will be notified by email. Once you receive the item, please confirm the receipt of the item.

Is it compulsory to confirm the receipt of the item?
Yes very much. Only after that seller gets the payment.

Why do I leave feedback?
Your feedback to sellers will help other buyers and help expand the site by having more buyers and sellers.

How do I trust the seller?
We do check correct address, email and phone numbers with the sellers. But rest we do not check. Please check feedback before buying as well as leave feedback for others

Is it compulsory to get items insured?
No, but if you get it insured and it the item gets damaged in transit you can claim the insurance

Can I change the Shipping Address?
If you want to get the item hipped other then the registered address, please do mention the shipping address at the time you click buy now nd before you pay it. Once you make the payment shipping address cannot be changed.

What if I want to gift the item to someone?
Sure you can do so by changing the shipping address when you click buy now.

Username Tips

Creating a User ID

A User ID is the unique name that you use to identify yourself on SKP Art n Craft and can be seen by all SKP Art n Craft users. Your User ID is displayed when you buy or sell on SKP Art n Craft or communicate with other SKP Art n Craft members. However, other users won't be able to see your real name and other personal information.

You sign into your SKP Art n Craft account with your User ID and password. When you register, choose a User ID that you like and that you'll remember.

Things to consider when creating a User ID:

  • Create a User ID that contains letters, numbers and undersocre and is at least two characters long.
  • Use a User ID that tells members something about your business, but is not related to personal information (for example, your name, your birthday, or the town you live in).
  • Some examples: lovely_paintings, glass4all, bestcrafts

Things that you can’t include in a User ID:

  • Spaces or tabs.
  • Obscene or profane words.
  • Email addresses or Web address (for example, xyz.com), or representations of email addresses or Web addresses (for example, xyz_com).
  • Another member’s User ID
  • The @, &, ', (, ), <, or > character.
  • Consecutive underscores __ .
  • An underscore _, dash -, or period . at the beginning of a User ID.
  • The word skp (only skp employees may use skp in their User IDs).

Note: If you received the message You have entered a User ID that is not allowed, you may have included a character that is not allowed in a User ID.

Creating a Password

You sign into your account with your User ID and password. When creating your password, follow these tips:

  • Use a combination of at least 6 to 8 letters, numbers, and special characters (example: lovely#28, $crafts5463).
  • Use multiple words without spaces (example: bestjetpilot).
  • Don't use single words that can be found in the dictionary (example: home)
  • Don't use personal information that others can easily obtain or guess (example: your name, phone number, or birth date).
  • Don't use your email address or User ID.
  • Don't use common passwords like 1234 or ABC.

You should create a password that's secure, but still easy for you to remember.

After creating your password, protect it. Don't share your password with others, and avoid using the same password for other online accounts.

Note: SKP art n craft will never ask you to provide your password by email.

Registration tips

To register with SKP art n craft, you'll need to provide an email address that you can check immediately so that we can send you a message to complete your registration. The email message will contain a link with instructions that explain the next steps take to confirm your registration.

If you lost your registration email or if it never arrived, we can resend the email.

If you forget your confirmation code, you can request help.

About the User Agreement and Privacy Policy

  • You will need to accept the terms outlined in the User Agreement and Privacy Policy in order to buy and sell on SKP art n craft.
  • The User Agreement is a legal document that spells out the relationship between you and SKP art n craft. It outlines our services, pricing, rules, and policies, as well as the relationship between buyers and sellers for listing and buying items on SKP art n craft.
  • The Privacy Policy spells out our core privacy principles, and how your privacy is protected. It also spells out the limitations to privacy.

Why we ask for your date of birth
You need to be at least 18 years old to register, because when you buy and sell on SKP art-n-craft you’re actually making a legally binding contract. If you’re under 18, you can use SKP art-n-craft with a parent or guardian.

Public Profile

Use this page to create or update your public profile, which is the profile that is displayed on your profile page.

How do I post and how long should my Public Profile be?
Use the WYSIWYG Editor to enter your text on the Profile Manager page. For help with the WYSIWYG Editor go HERE. For help with html code go HERE. Your profile should be concise, but there are no space restrictions. Just remember that you don't want your profile too long as people will tend not to scroll down the page to see everything else you have to offer. .

Is there any prohibited content that I should avoid posting in my Public Profile?
Yes. You may not use this space to solicit - anything. It is highly recommended that you DO NOT include any personal details that would allow anyone access to financial records or the actual address of your home. We do not make available your address anywhere online.

May I embed links in my Public Profile?
No, you cannot add any links or email ids

General Photo Guidelines

These are general photo guidelines applicable to any place where photos may be uploaded on this site.

What TYPE of photo files can I load?
The following image file types are recomended:

  • jpg (best)
  • gif (next best)
  • png and bmp may be used but are definitely NOT recommended

What are the parameters for FILE SIZE?
Image files have two basic considerations when it comes to size:

  • d.p.i. - dots per inch - the quality of the image - This should be set to 96 or lower. The internet does not display images at a resolution greater than 96 d.p.i.
  • File Size - kb - kilobytes - to preserve disk space, files loaded should not excede 500kb in size and should be closer to 100 - 200kb to work properly.
  • Pixels - the physical size of the image. Images loaded should be no smaller than 400 x 400 pixels and no larger than 800 x 800 pixels - or any combination thereof.

What should I do before I upload a file?
You should use a photo image manipulation program to resize your photo to be as close to the above specifications as possible. Then save it in a directory where you can readily find it.

How do I upload a photo file?
From the upload picture on this webpage, click "browse" and find your photo on your computer. Then click "Add / Update Picture."
Do I need to do anything once I have uploaded the file?
No, our server should automatically place and re-size your photo.

What happens if the photo does not display once it has been uploaded?
If the page says that the file uploaded successfully and it did not "time out," but still does not display, first try refreshing your page using your browser's "refresh page" button. Re-check all of the above parameters and ensure that your file meets these requirements and try again. If it still does not display, please write to us at skpcrafts@skp.net and request further assistance.

What happens if the page just sits there and never resolves after clicking "upload photo"?
If the page just sits there after clicking "upload photo," then it could be timing out. This is most common on dial-up connections. Try reducing your file size as much as possible (<100kb) using a gif format, if possible, and try again. If the problem persists, we can load the photo for you just email the photo to us at skpcrafts@skp.net
What about COPYRIGHT?
You must hold the copyright to the photograph or have a written arrangement with the copyright holder to display the photograph. PLEASE DO NOT UPLOAD A PHOTOGRAPH FOR WHICH YOU DO NOT HOLD THE COPYRIGHT OR THE COPYRIGHT IS UNCLEAR.

What do I do if I suspect a photograph of mine was loaded onto the site and I hold the copyright, not the person who loaded it?
Please contact our skpcrafts@skp.net immediately.

Profile Photo

Use this page to upload or change your display photo on your profile page.

May I post an avatar or photo of something other than of me?
You may post whatever photo you like as long as you hold the COPYRIGHT and it does not violate any of our "Usage Rules" as enumerated on the Member Terms of Use. It is suggested, however, that you take the photo seriously and should you not want to post a photo of yourself, simply post nothing at all.

NOTE: YOU MAY NOT misrepresent yourself as someone other than yourself by posting a photo of someone real and alive and claim them to be you.

May I post a photo of me that includes other people?
You may post a photo that includes other people as long as you own the copyright to the photo AND have written permission from the other identifiable people in the photograph.

You must hold the COPYRIGHT!
YOU MUST HOLD THE COPYRIGHT TO THE PHOTO.s

Tips to Post Item

On this page you'll provide all the content of your listing, such as a description and pictures of your item.

What should I Enter for Item Name?This will be the title of your listing. Fill it with words about your item that buyers would enter in a search.

Should I set a High Price?This is an online shopping store where you have a global market. You should keep evryone in mind and set the price reasonable for all as well as profitable to you. Please also remember we charge commission for each of your sold item. Check Comission rates. All prices when posting an item to be mentioned is to be in Indian Rupees (Rs.)

Can I sell more then 1 quantity of same item ?Yes, you can. Please mention the number of quantity you want to sell in the quantity box.

I do not want to give Discount, what should I enter?Discount is to be mentioned in percentage. Just give the percentage value, no need to give % sign. If you do not want to give discount, then enter 0 for discount.

How does Item description help.Describe your item completely to inform buyers, build their trust, and answer their questions. The more detail, the better.

What does tags mean?

Why do you ask materials used?By mentioning the materials you have used for your craft, users can estimate its worth. It also helps them decide whether to buy the item or not. Moreover everyone can judge wither its handmade item or not. Remember this site is for hand made items only.

I do not want to sell internationally. What do I do?Simply select No in sell International drop down box.

Can I sell my item internationallyYes you can select Yes for sell International box. Remember you cannot export (sell internationally) those items which are mentioned in the Act as per the The Antiquities and ArtTreasures Act, 1972. If you list any item under sell internationally, and if it is prohibited as per the above mentioned act, then you may be legally prosecuted.

How are shipping charges and insurance charges givenSpecifying shipping costs in your listing is vital to your success—buyers want to know the total cost of the item before buying. You can specify a single, fixed cost that can reasonably cover the locations you're willing to ship. You can mention differnet shipping charges for local delivery, for anywhere in India and for anywhere in world. You can also mention the shipping insurance charges if you are willing to provide. This cost will be optional for buyers whether they want to add insurance or not.

Suggested shipping company: Fedex, UPS, Desk to Desk Courier, DHL, etc
Some of the Tariif cards by them as on internet: (Also please do check rates personally with them before entering shipping price)

Desk to Desk Courier : http://www.dtdc.in/subpages/services/tariff.html
Fedex : http://images.fedex.com/downloads/rates/pdf/2008/Export_Rates/India_Tariff_Card_Jan08.pdf
First Flight Courier : http://www.firstflight.net/n_dom_rate.asp and http://www.firstflight.net/n_irate.asp
UPS India : https://wwwapps.ups.com/ctc/request?loc=en_IN&WT.svl=PNRO_L1

Are prices to be mentioned in INR (Rs.) or USD ($)All prices to be mentioned in Indian Rupees. The system will automatically calculate its dollar value and display it in listing. Dollar values is set regularly as per the changing foregin currency value. Check Rates

What do I mention in shipping detailsMention details like how you will be shipping, which shipping company's service you will be taking, how long will it take you to ship the item once you get the notification that your item has been sold.

What is TermsIn this option, you can mention any terms and conditions you have for selling this item.

What is Return Policy forHere you can mention if you are ready to give refund in any condition, like damaged, or not liked by customer, etc. You also need to mention who will bear the shipping charges for refunding the item and how do you intend to pay back. If you have already withdrawn the amount you will have to pay the client directly. If the escrowed amount still lies with us then we can repay back the client by cutting transaction charges. You need to contact whenever such thing happen. Try to sell, deliver good items that question of refunding never arises.

What should I select if the tax is included in the price.Select No Tax. Also mention in the description that tax is included.

What and How will I be charged when my item gets sold.We take some commission before paying you on items which gets sold. Check commission rates Large percentage of the commission which we earn is used towards maintenance,cost and advertising to give you a better platform and market.

Change Password

Use this area to change your password.

Why should I change my password?
If you received your first password from us in an email, it is imperative that you change your password to something that only you know - immediately. If you created your own password, you should still change your password every so often.

How often should I change my password?
Since this site does not store any financial information, we would recommend changing your password every three to six months or so. Of course should anything appear on your page without your permission, please inform us immediately and change your password.

What makes a strong password?
A strong passowrd uses a combination of letters, numbers and special characters and is between 8 and 10 characters long. A trick is to pick a combination that makes sense to you and then offest the typing by one or two keys to the right or left or up or down or diagonal, etc. (e.g. instead of "kittykat" you would have "i8556iq5" up and to the left - you could even add special characters instead of the "5"s this would make it even stronger.

HTML Code Examples

These are simple HTML code examples that can be inserted at various points throughout the website. Simply cut and paste the code from the gray areas.

Line Breaks

CODE: Use one of these <br /> for line breaks.

YIELDS: Use one of these
for line breaks.



Paragraph Breaks

CODE: Use two of these <br /><br /> to break between paragraphs.

YIELDS: Use two of these

to break between paragraphs.



Headers

CODE: <H1>Header 1</H1>

YIELDS:

Header 1

CODE: <H2>Header 2</H2>

YIELDS:

Header 2

CODE: <H3>Header 3</H3>

YIELDS:

Header 3

CODE: <H4>Header 4</H4>

YIELDS:

Header 4



Links

CODE: <a href="http://www.yoururl.com">Put Title of Link Here</a>

YIELDS: Put Title of Link Here

CODE: <a href="mailto:youremail@email.com">Title of Your Email Link</a>

YIELDS: Title of Your Email Link



BOLD Text

CODE: <b>BOLD </b> Text

YIELDS: BOLD Text



Italic Text

CODE: <i>Italic</i> Text

YIELDS: Italic Text

WYSIWYG Editor Help

This area is a help section for the WYSIWYG Editor found throughout the site.

What is a WYSIWYG Editor?
A "What You See is What You Get" or WYSIWYG Editor allows you to format the text that you are posting without having to embed the html code yoruself.

What does "VIEW SOURCE" do?
By checking this box you can turn the WYSIWYG Editor on and off. If the WYSIWYG Editor is not displaying, try checking this box to see if it will turn on. If the WYSIWYG Editor is not displaying, you may still enter enter text, but will have to embed HTML code yoruself, see the HTML Code Examples on this page.

What happens if this editor does not display or work?
If the WYSIWYG Editor is not displaying, try checking this box to see if it will turn on. If the WYSIWYG Editor is not displaying, you may still enter enter text, but will have to embed HTML code yoruself, see the HTML Code Examples on this page.

What do all the buttons mean and how do I use them?

  •   Creates BOLD text. Either choose this icon and begin typing text and then click icon again to remove from further text, or highlight the text you want underlined and then choose this icon.
  •   Creates italicized text. Either choose this icon and begin typing text and then click icon again to remove from further text, or highlight the text you want underlined and then choose this icon.
  •   Places an underline below highlighted text. Either choose this icon and begin typing text and then click icon again to remove from further text, or highlight the text you want underlined and then choose this icon.
  •   Justifies the text to the left. Either choose this icon before typing, or highlight the text that you want to justify and choose this icon.
  •   Justifies the text to the center. Either choose this icon before typing, or highlight the text that you want to justify and choose this icon.
  •   Justifies the text to the right. Either choose this icon before typing, or highlight the text that you want to justify and choose this icon.
  •   Justifies the text fuylly. This option can cause large gaps between words and letters.
  •   Creates a horizontal line. Place cursor where you want the line and click this icon.
  •   Creates a numbered list.
  •   Creates an unordered list.
  •   Creates text to the left of what is typed before.
  •   Indents text.
  •   Changes color of text. Highlight the text that you want to change the color, click this icon and choose color.
  •   Changes the background color behind the text. You can use this for the enitre message or just behind certain words by highlighting them and choosing this icon.
  •   Creates a hyperlink. Type what you want the link to say, then highlight the text and click this icon. Then enter the URL to the link, http://www.newwebpage.com.
  •   Embeds and image. For advanced users only. For the most part you should be able to load any images you need via other means than the WYSIWYG Editor.
  •   Creates a table. For advanced users only.